Responsible Gaming — Play Safe

What Is Responsible Gaming?

Responsible gaming means enjoying betting and casino games as a leisure activity while maintaining control over the time and money you spend. It means setting limits, taking breaks, and recognising when gambling is no longer fun. Responsible gaming is about balance — playing within your means, understanding the risks, and knowing when to stop.

For the vast majority of players, gambling is a form of entertainment — the thrill of a sports bet, the excitement of a slot jackpot, the strategy of a live dealer table. But for a small percentage of people, gambling can become problematic. Problem gambling is a serious condition that can harm your finances, relationships, mental health, and overall quality of life. gototo is committed to helping you play responsibly and intervening early when warning signs appear.

Age Restriction: 21+ Only

The gototo platform is strictly for adults aged 21 and over. This is not just a legal requirement — it is a moral responsibility. Young people are more vulnerable to developing gambling problems, and their brains are still developing impulse control and risk assessment skills. We take age verification seriously and require all members to submit identity documents (Indonesian KTP or passport) during the KYC verification process.

If you are under 21, you are not permitted to register an account, place bets, or access any part of the gototo platform. If we discover that a member is underage, the account will be immediately closed, all funds will be returned, and the individual will be permanently banned. If you are a parent or guardian and believe your child has accessed gototo, please contact us immediately at [email protected].

Setting Limits: Take Control of Your Play

One of the most effective ways to gamble responsibly is to set clear limits before you start playing. gototo offers several limit-setting tools accessible from your account dashboard:

• Deposit Limits: Set a maximum amount you can deposit per day, week, or month. Once your limit is reached, you cannot add more funds until the period resets. Increasing a limit requires a 24-hour cooling-off period to prevent impulsive decisions.
• Loss Limits: Set a maximum amount you are willing to lose in a given period. When you reach your loss limit, you will be unable to place further bets until the period resets. This protects you from chasing losses.
• Wagering Limits: Set a maximum total amount you can wager (stake) per day, week, or month, regardless of wins or losses. This helps you control the pace and intensity of your play.
• Session Time Limits: Set a maximum duration for a single gaming session. When your time limit is reached, you will be prompted to log out and take a break. Long, uninterrupted sessions increase the risk of losing track of time and money.

Limits should be set based on your personal financial situation, disposable income, and entertainment budget. Ask yourself: How much can I afford to lose without affecting my rent, bills, food, or family obligations? Set limits at a level where, even if you lose the entire amount, your quality of life is not impacted.

Warning Signs of Problem Gambling

Problem gambling can affect anyone, regardless of age, income, or background. Recognising the warning signs early is critical to preventing serious harm. If you notice any of the following behaviours in yourself or someone you care about, it may be time to seek help:

• Spending more money than you intended: Regularly exceeding your budget or depositing more after losing, in an attempt to win back losses ("chasing losses").
• Gambling with money you cannot afford to lose: Using money set aside for rent, bills, groceries, or family needs to fund gambling activity.
• Neglecting responsibilities: Missing work, skipping family events, or ignoring important obligations because of time spent gambling.
• Lying about gambling: Hiding the extent of your gambling from family, friends, or your spouse. Feeling ashamed or secretive about how much you play or spend.
• Borrowing money to gamble: Taking loans, borrowing from friends or family, or using credit cards to deposit funds when you have run out of money.
• Feeling anxious, irritable, or restless when not gambling: Experiencing mood swings, stress, or withdrawal-like symptoms when you cannot gamble.
• Gambling to escape problems: Using gambling as a way to avoid dealing with stress, depression, loneliness, or other emotional issues.
• Failed attempts to stop or cut back: Trying to quit or reduce gambling but finding yourself unable to stick to your commitment.

If you recognise these signs, please take action immediately. Problem gambling is treatable, and help is available. The earlier you seek support, the easier it is to regain control.

Self-Exclusion: Taking a Break

Self-exclusion is a voluntary decision to block yourself from accessing the gototo platform for a set period. It is a powerful tool for members who feel their gambling is becoming problematic or who simply want to take an extended break. You can self-exclude for the following durations:

• 1 Month — A short break to reset and reflect.
• 3 Months — A moderate pause to establish healthier habits.
• 6 Months — A longer break for deeper reflection and behaviour change.
• 1 Year — An extended break to focus on recovery and personal growth.
• Permanent — A permanent, irreversible account closure. This option is recommended for individuals who have recognised that gambling is causing serious harm.

During self-exclusion, you will not be able to log in to your account, place bets, or access any gototo services. You will not receive promotional emails, SMS messages, or any marketing communications. Any remaining balance in your account at the time of self-exclusion will be available for withdrawal.

To activate self-exclusion, visit your account settings or contact customer support. Self-exclusion takes effect immediately and cannot be reversed until the chosen period expires. If you request permanent self-exclusion, your account will be closed forever and cannot be reopened under any circumstances.